Delivery & Pickup Policy

1. About this Policy

Delivery and pickup options are offered subject to availability, customer and order verification, geographic coverage, product or service eligibility and operational requirements applicable to the particular order.

The delivery or pickup options available to you will ordinarily be presented during checkout or otherwise confirmed by VoLTE Mobile.

2. Delivery availability

Delivery availability may vary by parish, community, address, product, order size, courier coverage and other operational factors.

Submission of an order does not guarantee that a particular delivery method, courier, service level or delivery timeframe will be available.

3. Delivery charges

Where a delivery charge applies, the applicable charge will be calculated or displayed as part of the order process before payment is completed, subject to the information available for the selected delivery service.

Delivery charges may vary according to destination, service type, weight, dimensions, courier requirements or other factors relevant to fulfilment.

4. Delivery information

Customers are responsible for providing reasonably complete and accurate delivery information, including the recipient name, telephone number, delivery address, parish and any information reasonably required to locate or contact the recipient.

Incorrect, incomplete or outdated information may delay delivery or require additional verification.

5. Delivery estimates

Delivery dates and time estimates are estimates unless VoLTE Mobile expressly confirms otherwise.

Delivery may be affected by traffic, weather, courier operations, customer availability, geographic conditions, public emergencies or other circumstances outside our reasonable control.

6. Receipt and verification

Identification, order confirmation, recipient verification or other reasonable evidence may be required before an order is released or delivered.

Customers should reasonably inspect physical orders after receipt and report any apparent incorrect item, missing item or visible delivery damage promptly.

7. Pickup orders

Where pickup is available, the selected location and any applicable collection instructions will be confirmed as part of the order process.

Pickup orders may require reasonable proof of identity, order confirmation or other verification before release.

8. Failed or delayed delivery

If a delivery cannot be completed, VoLTE Mobile or the applicable delivery provider may contact the customer or recipient using the information supplied with the order.

A failed delivery may require rescheduling, collection, additional delivery arrangements or other reasonable steps depending on the circumstances.

9. Incorrect or damaged orders

If you receive an incorrect product, an incomplete order or a product that appears to have been damaged before or during delivery, please contact VoLTE Mobile promptly so the matter can be investigated.

We may request photographs, packaging information, delivery information, serial or IMEI information or other reasonable evidence relevant to the issue.

10. Returns and delivery charges

Returns, exchanges, cancellations and refunds are governed by our Sales, Returns & Refund Policy.

Delivery charges already incurred may not necessarily be refundable where the underlying goods were correctly supplied and a return is requested solely as a change-of-mind return, subject always to applicable law and the circumstances of the transaction.

11. Third-party delivery providers

VoLTE Mobile may use third-party delivery or transportation providers to fulfil eligible orders.

Third-party services may be subject to operational requirements outside VoLTE Mobile's direct control, without limiting rights or remedies available under applicable law.

12. Contact and support

Questions about delivery, pickup or an existing order may be submitted through our Support page.

13. Related policies

This Policy should be read together with our Terms of Use, Sales, Returns & Refund Policy and Privacy Policy.

14. Changes to this Policy

VoLTE Mobile may update this Policy when delivery arrangements, fulfilment services, operational requirements or applicable legal obligations change.